Privacy Policy

Last updated: 7 August 2026

This Privacy Policy explains how IXBunny UK Limited (company number 17049361), the provider of SafeLine, collects, uses, stores and protects personal data. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller for SafeLine is IXBunny UK Limited, registered in the United Kingdom. If you have any questions about this policy or how we handle your data, please contact us at contact@ixbunny.net.

2. What Data We Collect

We collect only the data necessary to provide and improve SafeLine. This may include:

• Account information: name, email address, phone number, billing address and payment details.
• Service data: the landline number being protected, SIP credentials, registered address for emergency services, allowlist and blacklist entries, and carer contact details.
• Call data: call logs including caller numbers, timestamps, call duration, whether a call was screened, blocked or transferred, and recordings or transcripts where explicitly enabled.
• Technical data: IP addresses, device types, browser information, and diagnostic logs used to maintain service quality and security.

3. How We Use Your Data

We use personal data to:

• provide, operate and support the SafeLine service;
• screen calls and manage trusted caller lists;
• invoice you and manage your subscription;
• enable emergency services access and comply with Ofcom and legal obligations;
• improve the service, fix faults and detect fraud or misuse;
• communicate with you about your account, service updates and support requests.

4. Legal Basis for Processing

We process personal data on the following legal bases:

• Contract: processing necessary to provide SafeLine under our Terms of Service.
• Legal obligation: processing required by law, such as obligations to Ofcom or emergency services.
• Legitimate interests: processing to keep the service secure, prevent fraud and improve functionality.
• Consent: where you explicitly opt in to optional features such as call recording.

5. Sharing Your Data

We do not sell personal data. We may share data with:

• trusted service providers who help us host, process payments, or support the service, under strict confidentiality and security obligations;
• emergency services or authorities when legally required or necessary to protect life;
• regulators such as Ofcom or the Information Commissioner's Office (ICO) when required.

6. International Transfers

We aim to keep personal data within the UK or European Economic Area (EEA). If any data is transferred outside these areas, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.

7. Data Security

We use appropriate technical and organisational measures to protect your data, including encryption in transit, access controls, and regular security reviews. However, no online service can be completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep personal data for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Call logs are typically retained for up to 12 months unless a longer period is required by law or you request deletion earlier.

9. Your Rights

Under UK data protection law, you have the right to:

• access the personal data we hold about you;
• request correction of inaccurate data;
• request deletion of your data in certain circumstances;
• object to or restrict certain types of processing;
• withdraw consent where processing is based on consent;
• lodge a complaint with the Information Commissioner's Office (ICO).

To exercise your rights, contact us at contact@ixbunny.net.

10. Cookies and Tracking

Our website uses minimal cookies necessary for functionality, such as remembering your theme preference. We do not use third-party advertising or analytics cookies without your consent.

11. Children's Privacy

SafeLine is intended to be managed by adults on behalf of vulnerable individuals. We do not knowingly collect data directly from children under 13. If you believe we have collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and significant changes will be communicated to account holders.

13. Contact

For privacy-related questions, please email contact@ixbunny.net or contact IXBunny UK Limited, company number 17049361.